Demo Franchise - KLCC

Dear Customer Service, I hope this email finds you well. I am writing to express my disappointment and frustration with a recent encounter I had at your Malaysia branch. As a dedicated customer and a tourist in Malaysia, I have always enjoyed shopping at 7 elevn Company and have been impressed with the quality of your products. However, during my visit on 08/0/62023 at 9:10 pm you can check the camera, I had an unfortunate experience with one of your staff members. I approached him to ask about the coins he give to me , as I am unfamiliar with the local currency. Instead of providing assistance or clarifying my query, he responded in an eccentric manner and began shouting at me and he was very anger infront me and my family . This encounter left me feeling incredibly upset and taken aback. As a customer, I believe that such behavior is not suitable for someone representing your esteemed company. I had hoped for a more understanding and helpful response, particularly as a tourist relying on your staff for guidance. I kindly request that you address this matter promptly and take appropriate action regarding the behavior of the staff member in question. I believe it is essential for your employees to uphold the values and customer service standards that I have come to associate with Seven Alvin Company. I genuinely hope that steps will be taken to prevent similar incidents in the future, as it can significantly impact the reputation of your otherwise outstanding establishment. I value my relationship with your brand and hope that this matter will be resolved satisfactorily. Thank you for your attention to this matter. I look forward to hearing from you and restoring my confidence in Seven Alvin Company.

Hi 7-Eleven, I am extremely frustrated with the paper straw for Slurpee that I bought. It becomes soggy and useless in less than 10 minutes, ruining the whole drink. I get the sustainability effort, but this clearly was not tested properly. Sustainability should never mean zero convenience. Please fix this, by all means!

Just don't have higher expectations from the staff then you will be fine. Dear 7-eleven team, train your staff how to deal with customers or hire someone nice at least.

7-Eleven at Plaza Berjaya, located at Jalan Imbi in Bukit Bintang, is a convenient and reliable spot for quick snacks, drinks, and essentials. It's in a prime location, making it perfect for tourists and locals exploring the bustling Bukit Bintang area. The store is well-stocked with a variety of items, from local snacks and beverages to international products. Whether you're looking for a refreshing drink, a midnight snack, or daily necessities, 7-Eleven has you covered. Their fresh food section, including sandwiches and instant meals, is especially handy for a quick bite. The store is clean, well-lit, and organized, making it easy to find what you need. The staff is friendly and efficient, ensuring a smooth shopping experience even during busy times. Plus, the air-conditioned interior is a welcome relief from Kuala Lumpur's heat. If you're in the Bukit Bintang area and need a quick stop for essentials, 7-Eleven at Plaza Berjaya is a dependable choice. Open 24/7, it's always there when you need it!

It's a good place to grab almost anything you want. Visited there few times to grab some coffee, banana cakes and pre-cooked meals. Staff was friendly and helpful. It wasn't so crowded during my visits. The only downside was it had limited seats available which was located outside the shop and it was almost ruined by the people who dinned there, They've left everything on the desks without putting leftovers in the garbage bins.

Dear Customer Service, I hope this email finds you well. I am writing to express my disappointment and frustration with a recent encounter I had at your Malaysia branch. As a dedicated customer and a tourist in Malaysia, I have always enjoyed shopping at 7 elevn Company and have been impressed with the quality of your products. However, during my visit on 08/0/62023 at 9:10 pm you can check the camera, I had an unfortunate experience with one of your staff members. I approached him to ask about the coins he give to me , as I am unfamiliar with the local currency. Instead of providing assistance or clarifying my query, he responded in an eccentric manner and began shouting at me and he was very anger infront me and my family . This encounter left me feeling incredibly upset and taken aback. As a customer, I believe that such behavior is not suitable for someone representing your esteemed company. I had hoped for a more understanding and helpful response, particularly as a tourist relying on your staff for guidance. I kindly request that you address this matter promptly and take appropriate action regarding the behavior of the staff member in question. I believe it is essential for your employees to uphold the values and customer service standards that I have come to associate with Seven Alvin Company. I genuinely hope that steps will be taken to prevent similar incidents in the future, as it can significantly impact the reputation of your otherwise outstanding establishment. I value my relationship with your brand and hope that this matter will be resolved satisfactorily. Thank you for your attention to this matter. I look forward to hearing from you and restoring my confidence in Seven Alvin Company.

Hi 7-Eleven, I am extremely frustrated with the paper straw for Slurpee that I bought. It becomes soggy and useless in less than 10 minutes, ruining the whole drink. I get the sustainability effort, but this clearly was not tested properly. Sustainability should never mean zero convenience. Please fix this, by all means!

Just don't have higher expectations from the staff then you will be fine. Dear 7-eleven team, train your staff how to deal with customers or hire someone nice at least.